Terms and Conditions




Capercaillie Wines Pty Ltd ACN 603 559 057 is the owner of this website. The following Terms and Conditions apply to the use of this website and if you do not agree with them or any part of them you must not use this website. Capercaillie Wines Pty Ltd may amend these Terms and Conditions from time to time. Every time you use this website you agree that you have read these Terms and Conditions and accept them in full.



You may only use this website if you are over the age of eighteen (18) years and reside in New South Wales. If you reside outside New South Wales you may only use this website if you are over the legal drinking age of eighteen (18) years or you comply with the legal drinking age of your state or country of residence



Unless otherwise stated Capercaillie Wines Pty Ltd and/or our related companies own the Intellectual Property Rights (names, trademarks, logos and all copyright material) appearing on the website. You must not use any Intellectual Property in any way except as agreed in writing by us or in accordance with Australian and International copyright laws.

This website uses cookies. A cookie is a small amount of data generated by this website for the purpose of remembering information about you. By using this website and agreeing to these Terms and Conditions you consent to Capercaillie’s use of cookies in accordance with the terms of Capercaillie’s Privacy Policy. You may view, download for caching purposes only and print pages from the website for your own personal use only



If you use this website to purchase goods from us, we may require you to open an account by creating a user name and password. You must keep your account user name and password details confidential and secure at all times. Any order placed by you in the manner described on this website is an offer by you to purchase a particular wine for the price (including delivery, taxes and other charges) specified on this website at the time you place your order and is subject to these Terms and Conditions. Capercaillie Wines Pty Ltd reserves the right to accept or reject your offer for any reason including, without limitation, the unavailability of any product, an error in the price, or the product description posted on this website, or an error in your order. Your contract with Capercaillie Wines Pty Ltd only comes into existence when it forwards confirmation of receipt of your order and payment.

You must not allow any other person to use your account including any person under the age of eighteen (18) years. You are solely responsible for all activity that occurs on your account and must notify us immediately if you become aware of any unauthorised access to or use of your account. Our Terms and Conditions of sale govern any purchases you make from this website



You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful. You must not use this website for any purposes related to marketing without Capercaillie’s express written consent.

Access to, and use of this site, including viewing, downloading, reproducing, displaying, posting and publishing is not permitted except in accordance with these terms. This applies to use by any means, including electronic, mechanical, photocopying, recording, creation of derivative works or otherwise. Capercaillie Wines Pty Ltd keeps limited, non-transferable, non-exclusive revocable permission for you to access and make personal, non-commercial use of this site and site content. You may not collect or attempt to collect personal information relating to others through this site.



Any personal information submitted by you on this website is governed by our Privacy Policy.



Capercaillie Wines Pty Ltd makes no representations or warranties in relation to this website or the information and materials provided on this website. In particular we do not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non misleading.

We will not be liable to you (whether under the law of contract, the law of ports or otherwise) in relation to the contents of, or use of, or otherwise in connection with this website:

  • To the extent that the website is provided free of charge, for any direct loss;
  • For any indirect special or consequential loss; or
  • For any business losses, loss of revenue, income, profits or anticipated savings, or loss or corruption of information or data.



You must indemnify and hold harmless, Capercaillie Wines Pty Ltd and its employees, contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of these terms or reliance by you on any information obtained through your access and/or use of this website.



There may be links to other websites or advertisements of goods and services available from other parties on our website. We are not responsible for those websites, their content or the goods and services available on them. Your visitation of any external websites via links from this site is entirely at your own risk. We have not confirmed the accuracy or reliability of any information on external websites or resources linked or accessed via this site or which link to our site. We are not responsible or liable for any content, advertising, products, support, services or other materials on or available from such external websites or resources. We are not responsible for the accuracy, copyright compliance, legality or decency of material contained in external websites or resources.

Without limiting the above, we do not make any representations or warranties as to the security of any information (including credit card and other personal information) you might be requested to give any third party through link websites and you waive any claim against us with respect to such matters.

The laws of New South Wales govern these Terms and Conditions. This website and its contents are owned by Capercaillie Wines Pty Ltd ACN 603 559 057 of 4 Londons Road Lovedale NSW 2325.

Privacy Policy

As we value the trust of our customers and take the protection of their personal information seriously, we encourage customers to read and make sure they understand this privacy policy. If there are any questions regarding its contents, we invite customers to contact our privacy team, whose contact details are contained in this policy.


1. Respecting your privacy

Capercaillie Wines Pty Ltd, ABN  70 603 559 057, and its related bodies corporate is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices.


  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose it;
  • your right to access and seek correction of it;
  • how you may complain about privacy matters; and
  • our sharing of your personal information overseas.

There are some matters to which this policy does not apply. These are referred to below (see clause 9 below)


2. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

  • your personal details such as your name, addresses, telephone numbers, date of birth, age and gender;
  • your customer reference number or loyalty card number;
  • whether you have taken up some of our other offerings, such as membership of our clubs and loyalty programs, and our mobile applications;
  • any rewards and redemption details applicable to your membership of our loyalty programs;
  • whether you have a connection with others whose personal information we may collect or hold, for example family members who may be linked to your loyalty program membership;
  • what, how and when you buy from us or have expressed an interest in buying from us;
  • your stated or likely preferences, for example whether you may be interested in particular products or promotions; and
  • information about gift recipients in order to allow us to fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

We collect sensitive personal information from you, including health information, for the purposes including determining any public or product liability issues involving you. This information is only used to manage such issues.

Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, but not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.


3. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it.

We do this when:

  • you register with us, for example to create an account, to become a member of one of our clubs or loyalty programs or to send you information;
  • you communicate with us online;
  • you take part in our promotions, competitions, testimonials, events, surveys or focus groups; and
  • you deal with us in other ways involving a need for personal information to be provided such as when you contact one of our call centres or bring a claim against us.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.

Most of the personal information we collect and hold about you is from your direct dealings with us. We may sometimes collect your personal information other than from you directly. For example, from other suppliers who, in common with us, have a relationship with you.

Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.


4. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:

  • to learn of your likely preferences so that we may promote goods and services to you in a way which may be of most interest to you. This includes the products and services of our suppliers and other trusted partners who offer products and services that may be of interest to you; and
  • to assist in investigating your complaints and enquiries.

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

We may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns. We share this anonymised data with our trusted partners to assist them in marketing products and services to you that are likely to be relevant to your interests and preferences.


5. How can you enquire about, access and correct your personal information?

Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at: 4 LONDONS ROAD, LOVEDALE NSW 2325.

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Correction of personal information: If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.


6.How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.


7. Our sharing of your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

  • where we have made a business decision to store our data with a trusted service provider who is in the business of providing data analytics, storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
  • for disclosures between our group companies. Our main business locations are in Australia, but some of our group companies may be based in other countries from time to time.
  • when our business which collected your personal information is in a different country to your location;
  • when our supply to you necessarily involves overseas disclosures; and
  • where you are involved with public liability issues concerning a product we may disclose your personal information to any overseas supplier of such a product in the course of managing those issues



This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 weeks’ prior notice of the change on our webpage.


9. Other privacy terms and limits of this policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. There are additional privacy terms in our loyalty program and club membership contracts and for use of our online sites, for example. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.


10. More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email – enquiries@oaic.gov.au ) (Australia)